Sample Documents

This section is for sample policies, procedures, and other documents that can be customized for use in your PSAP. If you have a sample policy, agreement, or other document you would like to contribute, let us know!

For sample training materials, please visit the Training Standards Committee Page.

PSAP Policies and Procedures

APCO and NENA have a great number of standards and model policies that can be customized for your PSAP.

• APCO Standards for Download

• NENA Development Group

Policies house on other sites:

• Communications Training Officer (CTO) Policy

9-1-1 Authority Policies

• Online Example: El Paso-Teller 911

• E9-1-1 Authority Purchase Requests

Interagency Agreements

Sample RFPs

Satisfaction Forms

These are surveys intended to be filled out by members of responding agencies.

• Sample 1

• Sample 2

Telecom Letters

• Sample letter for VoIP Provider not remitting 9-1-1 surcharges

• Sample Phase II request letter

• Sample Surcharge Increase Letter - Notification to Carriers

• Sample Text-to-911 request letters

  • AT&T

  • T-Mobile