About Us

What We Do

The Colorado 9-1-1 Resource Center exists to support the Public Safety Answering Points (PSAPs), at which 9-1-1 professionals answer and dispatch 9-1-1 Calls, and those 911 professionals keeping the public and public safety responders of Colorado safe. The Resource Center meets these goals by (i) keeping PSAP managers and dispatchers current on operational, technological and regulatory developments, (ii) maintaining and providing a statewide database and clearinghouse of resources for PSAP managers and dispatchers, (iii) providing training for PSAP managers and dispatchers, and (iv) facilitating communication and collaboration between 9-1-1 professionals and policy makers. PSAP managers and dispatchers statewide can leverage the Resource Center’s services to efficiently stay informed and improve PSAP service.  

State Partnerships

The Colorado 9-1-1 Resource Center partners with state agencies to provide information and services to the state's PSAPs. For example:

• The Resource Center has partnered with the Colorado Behavioral Health Administration, a Division of the Colorado Department of Public Health and Environment, to bring information to PSAPs about 988, to help facilitate integration of 9-1-1 and 988 in the state, and help train and educate PSAP personnel regarding 9-1-1 calls involving behavioral health crises.

• The Resource Center has partnered with the Colorado Division of Criminal Justice, part of the Department of Public Safety, to create a database of alternative response programs in the state, educate PSAPs regarding how to incorporate the use of alternative response programs into their handling of calls for service, and provide additional training to PSAP personnel regarding how to handle calls involving behavioral health crises.

Keeping PSAPs informed of relevant developments

The Resource Center informs PSAP managers and dispatchers of current developments concerning PSAP operations and Emergency Telephone Service, and grant and funding information, through a variety of media, including a comprehensive website, newsletters, email lists, a Colorado 911 blog, and regional meetings.

Providing an Information Clearinghouse

The Resource Center’s statewide information database and clearinghouse is a resource for 9-1-1 professionals to learn about current issues, how other authorities and PSAPs do business, see and share sample policies and organizational documents, and other resources. The Resource Center also produces research into 911 issues at the request of Colorado 9-1-1 professionals, and can assist in communication with vendors, telecommunications providers

Training for PSAP managers and dispatchers

The Colorado 9-1-1 Resource Center website (www.co911rc.org) provides access to PSAP manager and dispatcher training videos produced by the Resource Center and other qualified entities. The Resource Center’s website, newsletters, Colorado 911 blog, and regional meetings also provide information concerning upcoming training opportunities sponsored or conducted by the Resource Center or other parties.

Training for PSAP managers and dispatchers

The Resource Center also facilitates Colorado 9-1-1 Authority and 9-1-1 professional communication with legislators and policy makers and advocates for the improvement of 9-1-1 services with state and federal agencies and elected officials. The Resource Center also organizes participation by Colorado 9-1-1 professionals in the annual 9-1-1 Goes to Washington event in which Colorado PSAP professionals travel to Washington, DC to meet with Colorado’s Congressmen and Congresswomen to discuss issues of importance for Colorado 9-1-1 service. 

The Resource Center has organized 9-1-1 Goes to Denver events to provide opportunities for 9-1-1 professionals to meet with Colorado state legislators and educate them regarding issues of importance for 9-1-1 service. The Resource Center has provided annual reports to the Colorado legislature on the state of 9-1-1 in Colorado. 

The Colorado 9-1-1 Resource Center is a 501(c)(3) nonprofit foundation created by the 9-1-1 Community with initial grant funding from the Colorado Public Utilities Commission. The members of the Resource Center’s Board of Directors are elected by the membership of the Colorado Public Utilities Commission’s 9-1-1 Advisory Task Force, which includes representatives of local Colorado 9-1-1 Authorities which fund or operate PSAPs, telephone service providers, the Basic Emergency Service Provider in Colorado, and other stakeholders. This ensures that the Resource Center’s direction, services and initiatives are guided by stakeholders with a thorough understanding of Colorado’s public safety communications issues.

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The Colorado 9-1-1 Resource Center is an independent nonprofit 501(c)(3) private foundation. The Colorado 9-1-1 Resource Center is not a state 9-1-1 coordination office and does not have legal authority over the operation or provision of 9-1-1 services in the state of Colorado.