ENP Study Group FAQ

Development of Policies & Procedures and Scheduling of Employee Time

Introduction to the PSAP

Contingency and Disaster Planning

Types and Features of 911 Systems/PSAP

Management, Legislation & Regulation

911 Operations, Legislation and Regulation

Next Generation 911

Principles of Telecommunications

Selection and Placement, Quality and Performance Management, and Training and Development

NENA Standards and Other Documents

Non-Voice Communications and Information Networks

Government and Management

Compensation and Benefits; Employee and Labor Relations; Health and Safety

PBX/VPC, Wireless, and 911 Databases